Review Details

Kingston 7-in-1 Vinyl Record Player

Product Rating:

Product Review (submitted on December 19, 2021):

I purchased this unit less than a year ago and the record player is now distorting like crazy. Customer service has been a trainwreck. First they recommended I replace the stylus even though it has less than 300 hours on it. Then a long delay getting a new stylus (that I had to purchase). Once the new stylus arrived it (surprise!) didn't fix the problem. Emailed with no response. A couple days later I did a chat online with an agent who didn't email me back until I opened a new case on the unit. Then I was told in 24 hours I'd have instructions on how to return the unit, but it's been more than 24 hours and I have nothing. This is awful.

The worst of it is that my daughter's entire Christmas stash is made up of records that she really wants but will not be able to play. Electrohome could have made this right by shipping me a new unit, but it will undoubtedly be a long, drawn out process to get this thing replaced, and, frankly, the emotional damage is done with this machine. Christmas is kind of ruined for my daughter, though I guess she can look at the records until the new unit arrives in ... oh, I'll guess late January. Thanks, Electrohome - I should have known better.