Review Details

Winston Vinyl Record Player

Product Rating:

Product Review (submitted on September 7, 2017):

Buyer beware! Another customer review stated the CD player was dead on arrival, but I took a chance based on all the good reviews.My unit arrived with a dead CD player, it doesn't even spin, it just displays 'no' on the CD display.I contacted customer service (only available from 9-5, and on chat) to troubleshoot the problem. Their solution was to unplug the unit for one hour and then try again. Anyone with any electrical knowledge knows that unplugging for an hour will do nothing more than a simple reset for a small period of time would do. I believe this is their tactic to push me off and hope I didn't contact them again during their skimpy customer service window. After that, I was only allowed to email with serial numbers and full printed pdf forms of receipts with all kinds of nonsense required for a unit I only had for 3 days.I purchase many things online and have never had such a problem with a defective unit. I could understand if I had had the product for a year and was trying to use the warranty, but for something that came dead on arrival, I expect a fair exchange with a working unit. They want me to send it back for a repair. Ridiculous!!!Also, this isn't really as nice of a product as they let on. They state in the description the acoustics are great with the lid open, but it doesn't sound any different one way or another. I'm going to return the item and use a different company. So disappointed. - Verified Store